The concierge is tasked with parking a fleet of luxury cars, the staff take on the difficult task of cleaning Ireland's largest chandelier, and the hotel hosts an afternoon tea topped with a fashion show in aid of a charity.

The hotel hosts a VIP dinner for Northern Ireland's top hoteliers, unveils a new venture by throwing their first children's birthday party and take on a mammoth makeover, transforming the roof garden into a winter wonderland.

Manager Gavin goes in search of Northern Ireland's biggest and best Christmas tree, and Belfast's biggest festive decorating extravaganza takes place behind the five-star facade.